eveningDesk is an AI-assisted helpdesk built for e-commerce teams. It centralizes support email, drafts replies, tracks orders, and gives teams one place to manage customer conversations.

Does eveningDesk work with Etsy?

eveningDesk can bring Etsy notification emails into the support workflow. Replies are prepared in eveningDesk and then copied into Etsy, so users remain in control of the final send.

How does the AI reply feature work?

When a customer message arrives, eveningDesk's AI reads the conversation history and order context, then drafts a suggested reply. You review and approve before anything is sent. The AI assists; you stay in control.

How much does eveningDesk cost?

Checkout is open. Choose Lite or Growth, pay through Stripe, and eveningDesk provisions your workspace after successful payment.

Can my whole team use eveningDesk?

Yes. eveningDesk supports multiple agents with ticket assignment, collision detection (so two agents don't reply to the same thread), canned responses, and a full audit trail of all team activity.

Paid checkout / e-commerce support

AI-assisted
support for
e-commerce
teams.

One email-first workspace for the customer conversation, the order context, and the human-reviewed reply.

Explore the shared demo

Shared demo login demo@eveningdesk.cloud / demo1234

Secure checkout by Stripe. Workspace setup starts after payment.

yourbusiness.eveningdesk.cloud / inbox

Inbox

All tickets 24

My tickets 9

Unassigned 5

By type

Shipping 8

Return 6

Pre-sales 4

Feedback 3

Query 3

Search tickets...

Support inbox Open Waiting Urgent ×

Sarah Liu

Shipping 2m ago

Where is my order? #1847

Hi, I placed an order 5 days ago and haven't received any tracking info yet...

Email Urgent

Maria Johnson

Return 14m ago

Wrong item received, order #2031

I received a completely different item than what I ordered. Need a refund...

Etsy High

Alex Kim

Shipping 1h ago

Can I change my shipping address?

Before it ships, I need to update the delivery address on my recent order...

Email Normal

Tom R.

Feedback 3h ago

Product quality feedback

Just wanted to say the candle smells amazing. Five stars from me!

Built for e-commerce support workflows

Live checkout Checkout is open now

The problem

E-commerce support is
everywhere and nowhere.

You're juggling support email, order lookups, and spreadsheets. All at once. Customers wait. Orders get missed. Your team burns out.

Scattered channels

Switching between support email, store admin, and spreadsheets costs your team hours every day. Messages slip through the cracks.

Manual order lookups

Copy the order number. Open Shopify. Search. Copy-paste details back. Every time. For every ticket. There's got to be a better way.

No team visibility

Who's handling this? Did someone already reply? Duplicated replies and missed tickets make your team look unprofessional.

Features

Everything your support team
actually needs.

Built from the ground up for e-commerce, not retrofitted from generic helpdesk software.

Unified Inbox

Bring support email into one focused inbox. Filter, sort, assign, and prioritize customer conversations with one click.

Inbox: 24 unread

All Open Pending

Emma T. now

Where is my order? #3847

High

Marco V. 5m

Wrong color, Etsy order #5512

Etsy

AI-Powered Drafts

Replies drafted in seconds using your store knowledge. Edit, verify, and approve every outbound message before it is sent.

AI Draft

Hi Sarah! Your order #1847 was shipped on March 2nd via USPS with tracking 9400111.... You should receive it by March 5th. Let me know if you need anything!|

Order References

With configured WooCommerce credentials, sync a relevant order beside the ticket: status, items, totals, and shipping. Keep order context close while your team reviews the reply.

Order #1847 Shipped

Item Lavender Soy Candle x1

Shipped March 2, 2026

Carrier USPS Priority

Team Collaboration

Assign tickets, see who's working on what, bulk-update status, and track every change in a full audit log. Your whole team stays aligned.

Power-User Shortcuts

Navigate your inbox at the speed of thought. j/k to move, Enter to open, ? for help.

j/k: navigate x: select c: close

Language Detection

Sell globally? eveningDesk auto-detects the customer's language and filters your inbox so nothing gets lost in translation.

Full Audit Trail

Every status change, assignment, and action is logged with a timestamp and user. Know exactly what happened and when. Full history, always.

Canned Responses

Build a library of template replies for your most common questions. Insert them with one click and save hours every week.

Live Chat Widget

New

Embed a chat widget on your store with one line of code. Visitor messages land right in your inbox alongside support email.

WooCommerce Integration

New

Connect your WooCommerce store, then sync or link relevant order data for review: status, line items, totals, and customer details.

How it works

Up and running in
under 10 minutes.

No complex setup. No IT required. Just connect, and go.

Step 1

Connect your channels

Add your support email account. Messages start flowing into a focused workspace immediately.

Step 2

Tickets flow into one inbox

Every connected support email appears in your inbox, sorted, prioritized, and ready to act on. Assign tickets to team members with one click.

Step 3

AI drafts, you approve

eveningDesk generates a contextual draft reply using order info and your store knowledge. Review the facts, tweak the wording, and approve the final message in seconds.

Step 4

Close tickets faster

Track every open issue to resolution. Measure your team's response times, spot bottlenecks, and keep customers coming back.

Channels

Meet your customers
wherever they are.

Connect all your support channels. One inbox. Zero chaos.

Email

Connect your Gmail, Outlook, or custom SMTP inbox. All your support email, centralized.

Available now

Etsy workflow

Bring Etsy notification emails into your workflow, then copy a prepared reply back to Etsy.

Manual reply

Live Chat

New

Embed a chat widget on your store with one line of code. Visitor messages land right in your inbox.

Available now

More coming soon

WhatsApp, Telegram, Instagram DMs, and more social channels.

In roadmap

What the product is built to improve

focused support inbox

assisted reply drafts

€1

first month for the first 5 stores

place for team assignment and history

Email-first

Start with the workflow that is live today: centralize support email, keep a full thread history, and prepare replies before sending.

For support teams

Built around customer conversations

Human-approved AI

AI drafts can accelerate routine replies, while your team reviews and remains in control of every outbound message.

For growing stores

Pilot feedback shapes the roadmap

Paid plans

Start with the support workflow
that is live today.

Choose a plan, pay through Stripe, and get an email-first support workspace for your team.

First five new Lite customers: enter FIRSTCUSTOMER in Stripe Checkout for €1 in month one, then €20/month.

Stripe checkout available

Lite

€20 /agent

For lean teams handling core support. €1 first month with FIRSTCUSTOMER.

€20 per agent after the first month
Unified inbox
Email support workflow
500 tickets/mo
Advanced AI + editing workflows

Growth

€60 /agent

For teams with higher support volume

€60 per agent
Unlimited tickets
Everything in Lite
Priority editing features based on your needs
Unlimited usage of everything available today

Enterprise

Custom

For larger teams & agencies

Unlimited agents
Custom integrations
Dedicated feedback channel
Custom rollout discussion
Roadmap input

Talk to us

Billing status

Payment is collected by Stripe. We use Stripe Checkout for card handling and subscription setup.

Workspace setup follows payment. The checkout success page confirms the next steps for your account.

Questions before buying? Email hello@eveningdesk.cloud.

AI-assisted support fore-commerceteams.

E-commerce support is everywhere and nowhere.