Last updated: March 2026

Terms of Service

By accessing or using eveningDesk you agree to be bound by these Terms. If you do not agree, do not use the service.

1. The Service

eveningDesk provides a cloud-based customer support platform for e-commerce teams. We reserve the right to modify, suspend, or discontinue any part of the service at any time with reasonable notice.

2. Your Account

• You must provide accurate information when creating an account.
• You are responsible for maintaining the security of your credentials.
• You must be at least 18 years old to use the service.
• One account per organisation unless otherwise agreed.

3. Acceptable Use

You agree not to:

• Use the service to send spam or unsolicited messages.
• Attempt to gain unauthorised access to any system.
• Upload malicious code or interfere with the service.
• Resell or sublicense access without written permission.
• Violate any applicable law or regulation.

4. Payment & Subscriptions

• Subscriptions are billed monthly in advance.
• All fees are non-refundable unless required by law.
• We may change pricing with 30 days' notice.
• Failed payments may result in service suspension.

5. Your Data

You retain ownership of all data you upload to eveningDesk. You grant us a limited licence to process that data solely to provide the service. See our Privacy Policy for details.

6. AI Features

AI-generated content (draft replies, classifications) is provided as a convenience. You are solely responsible for reviewing and editing AI output before sending it to customers. We make no guarantees about accuracy.

7. Intellectual Property

The eveningDesk platform, branding, and underlying technology are owned by us. These Terms do not transfer any intellectual property rights to you.

8. Limitation of Liability

To the maximum extent permitted by law, eveningDesk is not liable for indirect, incidental, or consequential damages arising from your use of the service. Our total liability shall not exceed the fees you paid in the 3 months preceding the claim.

9. Termination

Either party may terminate the subscription at any time. Upon termination, your data will be retained for 90 days and then deleted. You may export your data at any time before termination.

10. Governing Law

These Terms are governed by the laws of Lithuania. Disputes shall be resolved in the courts of Vilnius.

11. Changes

We may update these Terms. Continued use after changes are posted constitutes acceptance. Material changes will be communicated via email.

Contact

Questions? Email hello@eveningdesk.cloud.