Last updated: March 2026

Privacy Policy

eveningDesk ("we", "us", or "our") operates the eveningDesk customer support platform. This policy explains what information we collect, how we use it, and your rights regarding it.

Information We Collect

• Account and early-access data: name, email address, and the support-volume information you provide when you register or request early access.
• Support data: emails, messages, and attachments processed through the platform on your behalf.
• Usage data: log files, IP addresses, browser type, pages visited, and timestamps.
• Payment data: billing details processed securely by Stripe. We do not store card numbers.

How We Use Your Information

• To provide and maintain the service.
• To process payments and send billing-related communications.
• To improve and personalise the platform.
• To send important service notices and, when you opt in, early-access and product updates.
• To comply with legal obligations.

When you join early access, we store your email address, company name, optional support volume, and a minimal campaign source label such as a UTM source or referring website. We use this only to prioritize pilot conversations and measure which acquisition channels are useful.

AI Processing

eveningDesk uses OpenAI to generate AI-assisted draft replies. Customer message content may be sent to OpenAI's API for this purpose. OpenAI does not use API-submitted data to train its models. You can disable AI drafting from your account settings.

Data Sharing

We do not sell your data. We share data only with:

• Service providers necessary to operate the platform (hosting, payment processing, AI).
• Law enforcement when required by applicable law.

Data Retention

Account and support data is retained for the duration of your subscription plus 90 days. You may request deletion of your data at any time by contacting us.

Security

We use encryption in transit (TLS) and at rest. Access to production systems is restricted and audited. Despite our efforts, no system is perfectly secure.

Your Rights

You have the right to access, correct, or delete your personal data. To exercise these rights, contact us at hello@eveningdesk.cloud.

Cookies and Measurement

We use essential session cookies required for authentication. With your consent, we also use Google Analytics, Google Ads measurement, and Microsoft Clarity to understand site use and measure advertising. You can reject optional measurement on the landing page without affecting core access.

Changes to This Policy

We may update this policy. We will notify you of significant changes via email or a notice in the platform. Continued use after changes constitutes acceptance.

Contact

Questions? Email us at hello@eveningdesk.cloud.